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Elementor #7854

Frequently Asked Questions

You got questions? We got answers!

What is your return policy?

We have a 30 day return policy (with exceptions made during the holiday season to accommodate for gift giving), and you can begin the return process by emailing 1045624965@qq.com. Please include the order number, item(s) to be returned, and whether you would like a refund or replacement. If you would like a replacement let us know what item you would like instead (including size and color). 

How do I make an exchange?

We are happy to facilitate an exchange within 30 days (with exceptions made during the holiday season to accommodate for gift giving), and you can begin the exchange process by emailing 1045624965@qq.com. Please include the order number, item(s) to be returned, and let us know what item you would like instead (including size and color). 

Do you offer discounts if I buy a certain amount of socks?

We offer discounts on bulk orders starting at just 12 items – the more you buy, the more you save! 

 

Is it too late to add to or change my order?

Our team works hard to send out orders very quickly, so we cannot guarantee that we will catch your order before it leaves the warehouse, but it doesn’t hurt to try! Send an email to 1045624965@qq.com and we’ll let you know if we can help. We also offer free returns and exchanges within 30 days!

I am looking for a product I know you had, but I can’t find it.

We rotate some products seasonally and discontinue products to make room for new designs. We do some limited run items, and occasionally we do custom work on contract for partners and do not sell all of these products on our website. 

 

Shipping / Order Status

Do you ship to my country?

Of course, we can transport to many countries

How do I check the status of my order?

Log in or create an account to see your order details and tracking information. You can update subscriptions here, too!

How much is shipping?

We offer a variety of shipping options The cost of shipping varies along with the estimated shipping times. You’ll be able to see estimates specific to your order during checkout.

What shipping partners do you use?

We partner with USPS (United States Postal Service) and UPS (United Parcel Service) to provide shipping services.

How fast can you get me my products?

It depends on which shipping method you choose! please allow an additional 2-4 business days for our team to process and package your order.

Tracking information shows my package was delivered, but it hasn’t arrived. What do I do?

We hate when this happens. It doesn’t happen often, but every once in a while there is a mix up at the post office. Sometimes, the package is lost, other times it was delivered to the wrong address. More often than not, it gets sorted out in a few days when the package is returned. Here are some steps to take in the meantime:

 
Either way, we will make sure you get your socks. If you’re able to, please wait 36 hours. If you need them promptly, we can send a new order as soon as possible. Just send us an email at 1045624965@qq.com.
 

Sock FAQ

What material are your socks made of?

Our socks are a various combination of cotton, nylon, and spandex depending on the design.

Where are your socks made?

Our socks are made right here in our warehouse in Indianapolis, Indiana! 

How are your socks made?

You can view the videos we have published

What size shoes will the socks fit?

Check out the details on our sizing page.

Can you make them in different sizes?

We have so many plans for the future as we grow and expand, and this is one of them! For now, we are focusing on expanding our line of designs before we expand to more sizes. For now we offer Adult One Size, Adult XL, Kids Size, and No Show styles!

Do you do custom designs?

We offer custom designs through 4 Marks Printing, one of our brands!  If you head over to this page and fill out the form, someone will get back with you as soon as possible, and if you have any questions, reach out to howdy@4marksprinting.com

What is going on with the colors of the socks changing?

Our socks have been made by different manufacturing partners at different times. In 2021, we moved all sock production in-house and are proud to be making all new socks ourselves. Additionally, yarn supplies vary year to year and sometimes we have to substitute a different color or size of yarn which may alter the socks slightly. 

Miscellaneous

Help! I have a question that is not answered here!

No worries! Feel free to send us an email to howdy@sockreligious.com or open the chat bubble in the bottom right corner of this screen and we will get back with you as quickly as possible- we are happy to assist you!

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